How Seriva handles your information.

Seriva Health, LLC is built privacy-first. The public site collects no health information and uses no third-party advertising trackers.

Effective date: Pending counsel sign-off

This Privacy Policy describes how Seriva Health, LLC(“Seriva,” “we,” “us”) collects, uses, and shares information when you visit our website or use our consumer technology services.

This policy does not cover your health records

Health information created when a licensed clinician evaluates you or prescribes medication is Protected Health Information (PHI) held by the independent professional entity that provides your care. That information is governed by the clinical entity's Notice of Privacy Practices, not by this Privacy Policy. This policy covers only the non-clinical information Seriva handles as a technology company.

Information we collect

You give us: name, email, password, date of birth, state of residence, and information you submit through marketing forms or a pre-screening questionnaire before any clinical relationship is formed.

Automatically: device identifiers, IP address, browser type, and on-site behavioral metrics (pages viewed, marketing-funnel events) on our public marketing pages only.

Identity verification: we use a third-party identity-verification provider; its handling of your ID data is governed by its own terms and our agreement with it.

What we do not do (our tracking standard)

No third-party advertising pixels (for example, Meta, Google Ads, TikTok) on intake, eligibility-screening, checkout, or any authenticated or account page.
No PHI or health-screening answers in URLs, query strings, referrers, or third-party tags.
For measurement of the clinical funnel we use governed, server-side analytics under a Business Associate Agreement, not consumer ad trackers.
We honor browser Global Privacy Control and Do-Not-Track signals as opt-out requests where applicable.

How we use information

To operate and improve our website, create and manage your account, communicate with you, prevent fraud and abuse, and meet legal obligations. We do not sell your personal information, and we do not use health-related information for third-party advertising.

Consumer health data: special protections

We treat any information that could indicate an interest in alcohol-related care as consumer health data subject to heightened protection. We do not “sell” consumer health data, and we do not share it for targeted advertising. Depending on your state (including Washington, Colorado, Minnesota, Arizona, Nevada, Connecticut, and California) you may have rights to confirm, access, delete, and withdraw consent for such data, and to appeal. We do not use geofencing around healthcare facilities. To exercise these rights, contact privacy@serivahealth.comwith the subject “Health Privacy Rights Request”; we respond within 45 days.

Sharing

We share information only with: service providers acting on our behalf under contract (and under a Business Associate Agreement where they touch PHI); the clinical entity, to establish your clinical relationship; and as required by law. We do not share consumer health data for advertising.

Your choices and rights

Access or update your account information; opt out of marketing emails; and exercise applicable state privacy rights via privacy@serivahealth.com. You may also lodge a complaint with your state Attorney General.

Data retention and security

We retain information only as long as needed for the purposes above or as required by law, and apply administrative, technical, and physical safeguards. No method of transmission is perfectly secure.

Children

Our website is for adults 18 and older. We do not knowingly collect information from anyone under 18.

Changes and contact

We will post changes here with an updated effective date. Questions: privacy@serivahealth.com, Seriva Health, LLC.

This policy applies to the public Serivawebsite and our consumer technology services. It does not govern the clinical entity's handling of your Protected Health Information, which is described in that entity's Notice of Privacy Practices.